Crystal Mountain evolves every season and all feedback is welcome. We are always happy to answer questions from regular visitors, as well as those considering visiting us for the first time. Response times can vary but most inquiries are responded to within 48 hours. Check out our FAQs for common customer needs.
GENERAL INFO

MAILING AND PHYSICAL ADDRESS:

Crystal Mountain Resort
33914 Crystal Mountain Blvd.
Crystal Mountain, WA 98022

PHONE: 360-663-2265
WSDOT ROAD CONDITIONS: 800-695-7623
FIRE DEPARTMENT: 360-663-2634

Email Crystal Mountain
IN CASE OF EMERGENCY:

ON SNOW/IN RESORT EMERGENCY:
360-663-3064

EMERGENCY TRAVELLING TO AND FROM CRYSTAL MOUNTAIN:
Dial 911

DepartmentEmailPhone
Guest ServicesGuest Services360-663-3050
SnowsportsSnowsports School360-663-3030
Ski PatrolSki Patrol360-663-3060
Emergencies Only
360-663-3064
Rental ShopEmail Rental ShopOffice
360-663-3042
Rental Customer Service
360-663-3040
Shops & ServicesEmail ShopsRight Angle
360-663-3045
Demo Center
360-663-3093
Service & Repairs
360-663-3049
Food & BeverageOffice
360-663-3098
Summit House
360-663-3085
Sales & MarketingEmail Marketing360-663-3010

*Call Guest Services if you do not receive an answer for any of the above phone numbers. Frequently staff are helping customers or out on the hill.

Frequently Asked Questions

Parking
Once the car and kids are packed, your last worry should be about loading and unloading your gear, equipment and children at the resort. Drive all the way up front to our Family- Load/Unload Zone just steps from the ticket booths, restrooms and lifts. This short term parking zone offers an easy solution to unloading the cars and kids and eliminates the shuttle ride for the whole family. Once unloaded, the driver can quickly park the car and catch a shuttle ride back up to meet the rest of the group. Same goes for the end of the day!

Ticketing
The outdoor ticket kiosks are located just steps from the unload zone and shuttle drop off area. If you are renting equipment and or taking a lesson, proceed directly to the Rental Shop of Snowsports School and purchase everything you need there (including tickets for non-lesson takers or renters). Paper tickets will be issued with a bar code that must be attached to the outside of your jacket and/or ski pants. Ticket checkers will scan each persons ticket upon arrival to each lift. Please make sure the appropriate ticket makes it on the appropriate person (ie: Child, Youth, Adult, Senior). Learn more.

Restrooms
Public restrooms and small attached lounge areas are located just past the ticket kiosks and base terminal of the Mt. Rainier Gondola in the lowest level of the Day Lodge. These are ADA accessible and offer baskets in each stall to hold your gloves, hats, goggles etc. Mirrors, automatic faucets, electrical outlets and hand dryers are standard. There are also restrooms available in Kids Club (at the base area), the Summit House (at the top of the Gondola) and the Campbell Basin Lodge (located at the top of the Forest Queen Express Lift).

Lockers & Ski Check
Coin operated lockers are available outside of the main restrooms on the lowest level of our Day Lodge as well as inside the Rental Shop. Slope-side ski and bag check is offered near the base of the Discovery Chairlift.

ATM Cash Machine
All Crystal Mountain operated outlets accept all major credit cards as payment but a cash machine is also located on the Chinook Level of the Day Lodge (near the elevator nook), if needed.

Kids Club
Ages 4-6 are welcome in Kids Club for ski lessons. Half-day and full-day packages are available, based on availability. This program offers the perfect combination of learning, play and supervision. Get info on Kids Club.

Rentals
Rental equipment is available for all ages including skis, ski boots, poles, snowboards, snowboard boots & helmets. Snowshoes, ski coats & pants are also available for rent for adults. Learn about rentals.

Restaurants & Hot Chocolate
There are an array of dining options once at the resort:

The Cascade Grill in the Day Lodge offers children favorites such as sliced pizza, buttered noodles, French fries, chicken strips and of course a delicious hot chocolate.

The Bullwheel is a sit down restaurant at the top of the Day Lodge with a wide selection of adult and child classics including a cheeseburger and fries, macaroni and cheese, chicken strips and a chicken sandwich for around $8.00.

The mid-mountain Campbell Basin Lodge is only accessible to intermediate and advanced level skiers and snowboarders and offers an upscale cafeteria experience with an Asian station, soup, salad & chili station, pasta station and a Kids Corner.

The Summit House Restaurant is an upscale sit-down restaurant located at the top of the Mt. Rainier Gondola (non-skiers and beginners are welcome with a gondola ride to get you back to the base area). A kids menu is available and a rich specialty made hot cocoa as well!

The Chinook Café at the base lodge offers the best hot chocolate around. After a fun day on the slopes, every child deserves a belly-warming sweet treat with whip cream on top and mom and dad deserve a fresh pressed espresso for the drive home!


If you choose to bring your own lunch, there is a Brown Bag area of the lodge to enjoy your outside food.


Slow Zones
It shouldn’t be intimidating for children and families to venture out on the wide open slopes. We have slow family safe zones that are a monitored by ski patrol to allow children and families to gain some confidence without the advanced skiers and riders buzzing through.


Beginner Terrain & Lifts
Our easiest “Green” runs are located on the Discovery and Quicksilver chairlifts. All mountain children tickets are FREE (ages 4 and under) with paid adults. A beginner-only adult Discovery lift ticket is also available if you don’t think your child will advance past that beginner lift in one day. If they surprise you, simply pay the difference to upgrade and have access to the whole mountain, including the gondola for a scenic ride. Once you and your children are ready to advance past the Discovery and/or Quicksilver lifts, try Queens Run on the Forest Queen lift or Broadway to Lower Arwines from the Chinook Express lift.

Questions
Feel free to call us with any questions (8:30 a.m.- 4:30 p.m. daily) : 360-663-3050.

Advice & Tips
Read a great blog by A Brave Ski Mom for general tips and advice on skiing with your children
Plan Ahead
Plan ahead pack the night before your trip and map out your driving directions.

Label your name on all equipment: coats, gloves, hats and goggles in case anything gets left behind.
Stow an extra vehicle key safely and separately from your usual set of keys.

Check weather conditions before leaving home and prepare accordingly. Visit our Mountain Report page for the latest weather conditions and operational information.

Crystal’s weather can change by the minute, be prepared for the elements by dressing in layers. Avoid wearing cotton next to your skin and make sure your outer layer is water-repellent.

Be prepared for winter driving conditions. Take it slow on ice and snow. Allow extra room between vehicles and avoid abrupt actions while steering, braking or accelerating.

Clear snow and ice off your vehicle – including lights and roof – before driving. Keep your car stocked with basic winter safety equipment such as a scraper, shovel, chains and jumper cables.

Fill’er up before leaving home – Gas is not available at Crystal Mountain.


Upon Arrival
Once you arrive, follow parking attendants to one of our lettered parking lots. Our shuttle will take you right to the heated plaza and ticketing windows. Please note the letter of your parking lot as certain shuttles return only to certain lots.

Restrooms are located on lower level of the main lodge just to the right of the main stairs.

If you plan to rent equipment, demo equipment or take lessons, arrive no later 8:30 AM to allow plenty of time to gear up. Save time at the ticket window by going directly to the Rental Shop or the Snowsports Learning Desk to purchase your entire package (lift tickets and all). Both are located just past the ticket windows to the left of the main stairs.


Fuel Up
Keep hydrated throughout the day. Even if you feel cold, your body is using up lots of water by keeping you both warm and upright!

Hungry, thirsty, or chilly? Fuel-up with a tummy warming beverage and snack from the Cascade Grill or Chinook Cafe. Warm up next to the fire pit while eating a kabob from the new Schuss Cafe.

Ready to break for lunch? Grab a bite at the Campbell Basin Lodge located at the top to the Forest Queen chairlift or the Summit House Restaurant for something a little more gourmet.


Be Safe & Secure
Get to know the mountain by picking up a free trail map or downloading one on our trail map page. Review the Skier/Rider Responsibility Code.

Security is on staff, however Crystal is not responsible for lost or stolen equipment.

If you’d like to store your boots or pack, Crystal offers coin-operated lockers in the rental shop and restrooms. Or, if you need to access your belongings throughout the day, we suggest using Ski Check located at the base of the slopes atop the main stairs on your left.


Other Tips
If you forgot your gloves, coat or any other necessities, don’t worry. The Right Angle Sports Shop has you covered.
Registration & Classes

How are classes assigned?

Students are assigned to preliminary classes based on information provided at registration. Changes may be made throughout the season based on the needs of each student. Every effort will be made to accommodate requests by students to ski or ride with friends or siblings, as long as students are compatible by age, ability, and comfort with terrain and speed variations.

During the first session, Crystal Mountain Snowsports Staff will conduct an on-hill evaluation of the student’s skill level and their ability to fit into their group. Changes may be made at this time to insure that each student is matched correctly with each class. Age, ability, and comfort with terrain and speed at which they travel down the mountain will be considered in making this decision. Please note that students may move through lower levels fairly quickly. As they progress into more advance levels, it may take them several seasons to move up. Please help your student understand this and not be discouraged if they are in the same level as last year.


Will my student change classes?

All students progress at different rates. In some cases, it may be necessary for us to change a students class during the program. Transfer requests by students or the Ski Program Coordinators must be brought to the attention of the Crystal Mountain Snowsports Supervisors. All requests will be handled on a case by case basis. Decisions will be based on feedback from the instructor of the class in question, the needs of the student, and that of the Ski Program Coordinator. Transfers without the permission of the Ski Program Coordinator and the Crystal Mountain Snowsports Supervisors will not be considered for approval.

How do I get my student in the same class as their friend?

Students may request to ski or ride with friends or siblings once they are registered. Every effort will be made to accommodate these requests as long as students are compatible by age, ability and comfort with terrain and speed variation.


Does my student need a lift ticket?

All students are required to have a valid lift ticket or Season Pass on their person at all times. Season passes are non-transferable and will be checked. Sharing a season pass with a friend or family member is grounds for have season pass revoked without refund. Lift tickets and Season Passes are purchased separately. Please take care of this prior to the beginning of their lesson.

What to expect on the first day of lessons

Please make sure your child has had a good breakfast and used the bathroom before arriving to their lesson.

What gear and/or equipment will my child need?

Your child should arrive to their lesson dressed, with their equipment and ready to ski!

In addition to their equipment (Skiers: skis, boots & poles / Snowboarders: Snowboard & boots), we also recommend they wear the following:

A good base layer, including ski socks
Waterproof snow pants
Waterproof snow jacket
Waterproof gloves or mittens
Goggles
Helmet
Neck gaiter (weather depending)
Hand warmers (keep in their pockets if needed)

Please note, we do not allow helmet mounted cameras in lessons.


Drop Off

Where do we go on the first day?


Our Mountain Sports Teams meeting area is located to the left of the Chinook chair lift. Please arrive between 9:15-9:25 to drop off your child at the lesson meeting area. Please do not enter before 9:15. You are welcome to walk your child in to meet up with their instructor, but to provide the best service and get our lessons out on time, we ask that you please don’t stay. Classes leave promptly at 9:30am.

What if we are late?

All classes will depart on time. Classes will not wait for late students. If you are late, please proceed directly to the mountain side of the fencing area where a coach will be standing by and attempt to unite your child with their instructor. If this can not be accomplished right away, we suggest you do some family free skiing, then meet up with their class for lunch. We do not offer refunds or make up days for missed lessons. We encourage you to plan ahead to allow for road conditions, parking, rentals and shuttle time.

What if it is raining?

We still run our lessons if it’s raining and recommend bringing some extra clothing, particularly gloves.

What about lunch?

A hearty lunch is included in all Mtn. Sports Team programs and is supervised by our instructors and staff. Lunch is served at both the Campbell Basin Lodge and Crystal Mountain Day Lodge. Due to the limited amount of room, we ask that parents please not eat with students. It’s also a great time for them to better get to know the other kids and make some friends! We encourage parents to allow students to stay with their class for lunch, so when the class is ready to hit the slopes after lunch, all students are present.

Should my child have money/snack in their pocket?

Yes, particularly the younger children who tend to become cold quicker than the older children. That way the coach can take a “warm-up” cocoa stop with the children.

What happens if they get hurt?

Your child will be taken to the Crystal Mountain Ski Patrol. Ski Patrol and/or your child’s coach will contact you. Please be aware of the reader boards at the bottom of all lifts as this may be a means to reach you.

What happens if they get separated from their group?

Your skier should ski down to the bottom of the last lift that they rode, and wait/look there for the coach. While waiting, they should stop any CM Snowsports Instructor and ask them to call into the Snowsports School.

What if my child has go to the bathroom?

The coach and his or her group will wait for the child to use the bathroom. As this can take some time, please make sure your child(ren) uses the bathroom prior to their lesson. They will all be prompted to use the bathroom again at lunch, prior to returning to the hill.

Can parents shadow/accompany lessons?

We believe it’s best for the child and class if parents do not shadow or accompany lessons.

Pick-up

Your child will return to the same area they departed from just before 3:30. Please be punctual in meeting your child for pick-up.


When is the best time to talk to my child’s coach?

Coaches are available at both drop-off & pick-up. Please be mindful of the coach’s time constraints. Concerns or questions with policy should be directed to the Snowsports Director, Ricky Roberts [email protected] or the Mtn. Sports Team Manager [email protected]

Refund Policy

If you need to cancel, registrations must be cancelled no later than 14 days prior to the scheduled session. If a cancellation is made within 14 days of the session, a cancellation fee equaling 50% of the session price will be charged. No-shows are non-refundable.